FAQ

How can I contact Crystalyne?

You can email us at support@crystalyne.co, where our customer service team will be happy to help you with whatever you need

 

 

 

Do you ship worldwide?

Yes

 

 

Where do you ship from?

We ship from Hong Kong

 

 

 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of placing your order. All requests after this time will be denied.

Your order can still be returned for a full refund after it is received

 

 

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal

 

 

 

When will my order be processed?

All orders are handled and shipped from our warehouse. Please allow extra time for your order to be processed during holidays and sale periods

Orders are processed Monday through Friday within 1–3 business days from the order date and shipped the following business day. Please note that we do not ship on weekends

 

 

 

How long will it take to receive my order?

Due to high demand, orders may take between 2–4 weeks to arrive

 

 

 

What if I don’t receive my order?

If you do not receive your order within 30 days after shipping, you are eligible for a full refund

 

 

 

Will I be charged customs or taxes?

The prices displayed on our site are tax-free in US Dollars. This means you may be responsible for import duties, taxes, or customs fees once your order reaches its destination

These charges are determined by your local customs office and are not covered by Crystalyne. We are not responsible for delays caused by customs. For more information, please contact your local customs office

 

 

 

How do I return an item?

Please contact us at support@crystalyne.com, and our team will guide you through the return process

 

 

 

What if the item I received is defective, incorrect, or damaged?

Please contact us as soon as you receive your package. Include your order number, clear photographs of the item(s), and any relevant details

We will do our best to resolve the issue quickly

 

 

 

When will I receive my refund?

All refunds are issued to the original payment method

If you paid by credit or debit card, refunds will be sent to your card-issuing bank within 7–10 business days after the returned item is received or the cancellation is approved.

If you have not received your refund after this period, please contact your bank or card provider for further information